Call Excellence Suite

Your tools for guided, high-quality customer interactions.

Call Flow Guide

A step-by-step guide to achieve Call Score success and ensure a consistent customer experience.

Caller's Name

Automated DPA Passed

Is it yourself that is responsible for paying the energy bills on the account?

Yes

Scratchpad

Call Summary

Information gathered during the call.

Caller Details: ...

DPA: Not Completed

Priority Service Register:

Financial: Nothing to update

Age 65+: Nothing to update

Children under 16: Nothing to update

Health / Disabilities: Nothing to update

Marketing Permissions: Pending

ES Upsell: Pending

Smart Meter: Pending

Account Review: Pending

Actions Taken:

No actions taken yet.