Make sure to discuss the following with the customer:
- We offer multiple payment methods to suit their needs (DD, PP, RCM).
- Let them know that they can make additional payments at any time to reduce the balance.
- Can they clear the balance or make a partial payment today?
- Do these payments may impact other essential/priority bills?
- Free debt advice is available from Step Change, and they may be eligible for help from the Scottish Power Hardship Fund.
- Provide energy efficiency advice to help reduce their future bills.
- When setting up an Instalment plan over 12 months, we will notify Credit Reference Agencies and it may affect their credit score.
Balance Details & Suggestions
Enter your current balance to see suggested plans.
Payment Details
Enter the details for your instalment plan.